Novotel Jakarta Gajah Mada (couple trip)

Absolutely terrible service. When I checked in, there was no toothbrush kit or hand soap in my room — basic things that any decent hotel should provide. I asked the front desk, and the receptionist said someone would bring them to me. Nobody came for more than an hour. I called again, waited another 30 minutes — still nothing. When someone finally showed up (empty-handed!), he just walked to the ...

A chain that is part of the Accor group. Stayed there for four nights. A good location with the Glodok station about a 10 minute walk from the hotel. Had an issue where the shower head broke off from the holder. Told the front desk who got maintenance to have it replaced. On the day of departure, stopped by the front desk to drop off the keys and service was very cold. . No thank you for staying w...

Staff did not understand about accor+ explorer program. No signal in room and wifi is very bad. Elevator is hot. The only good thing from this hotel is the location.

We stayed at Novotel Jakarta Gajah Mada for 3 nights and it was a huge disappointment. The service is awful and absolutely not what you would expect from an international chain like Novotel. The room reeked of mold and dampness, making it very unpleasant to stay in. Breakfast was terrible, very poor choices, watered-down syrup passed as “juice,” and basic coffee and tea only. What really shocked u...

Overall, it was a very pleasant stay at this hotel. The first thing I noticed was the exceptional cleanliness of the room. The bathroom was also very clean, with no signs of crust or stubborn stains. They also provided complete and quality toiletries. In addition, the public areas of the hotel, such as the lobby and breakfast area, were also kept clean. I was very impressed with the hotel's commit...