La Grande Residence at the Sutton Place Hotel (with kids)

We stayed in a 2 bedroom suite on the 10th floor for 5 nights. Initial impressions on arrival: The lobby was busy on arrival and the checkin process was a little long. As others have said, the lobby (and hallways) do look a little dated. General cleanliness: Good, didn't have any issues, except the balcony was tatty and dated compared to the rest of the room. Comfort: Beds were large and comfor...

Great location and service was great. The rooms were not worth the price point though. The 2 bedroom suite was just ok. It was like any other 3 star hotel. And the bathrooms were small and cramped. The Google cast never worked even when following the instructions. The views were great though. Seeing the city light up at night was great.

We rented a two bedroom suite and our initial room was located on the 5th floor. After the first night we noticed the next morning that water was dripping from the ceiling in the en suite bathroom. We called the front desk and they sent someone up. By the time the worker came it had stopped and he said notify them again if it continued. That seemed like a strange response. It seemed okay until lat...

Rooms are huge and comfortable fit 3 people. The ensuite kitchen was very useful and plenty of space to work if anyone needed to work from their room. The staff were all very friendly and accomodating. Allowed us to use their business centre to finish up our work day even after checkout. Wifi was sufficiently quick as well. Location is right in the middle of downtown. Easy access to skytrain an...

Perfect location but was an interesting experience. I booked a 2 bedroom suite for my Bachelorette party. We were told our room was ready but as we walked in there was quite a lot of wood dust that was all over the floor, the baseboards and door. We called guest services and they were surprised and said they weren’t doing any renovations (the next morning all we heard was drilling and banging so t...