Shangri-La Toronto (couple trip)

This was my first time staying at the Shangri-La Toronto and I was genuinely impressed. I frequent many 5-star hotels in the city, and this may be my new favourite. The service was exceptional, from seamless room service to a beautiful spa experience, everything felt elevated and thoughtfully executed. The room service food was also outstanding; I enjoyed it so much that I chose in-room dining ev...

I was very disappointed with my stay, especially given that this hotel is marketed as a five-star property. The mattress in our original room was visibly deteriorating and had multiple stains. This is not what I expect at this level. I do want to acknowledge that the staff was kind and professional. Once we reported the issue, they promptly moved us to a different room, which I appreciated. Howev...

Don't miss the opportunity to stay at the hotel downtown Toronto. Rooms are actually Fantastic love the decorations in the halls. Lobby bar and bosk are great on the main floor. Live lobby music with piano. Staff really goes out of the way. From remembering you to helping again and just going above and beyond. Pool and ammenities at the spa are really special. Start to finish thet really step...

I brought my mom and grandmother to the Shangri-La for Mother’s Day high tea, and it was truly a memorable experience from start to finish. The service was exceptionally warm, attentive and personalized. Our server Viktoria went above and beyond to make the afternoon special; she even arranged for a bouquet of flowers to be given to them when they were seated. The food was exquisite; beautifully p...

My husband visited Shangri-La Toronto hoping for an exceptional evening. Dinner was very good, and the restaurant service was professional and friendly. Unfortunately, the positive impression was ruined by an unpleasant experience at the bar afterward. When paying for a single beer, he was informed that a 21% service charge had been automatically added, described as the venue’s “policy,” with no o...