Grand Times Hotel (couple trip)

No way to charge cell phones without your wall plug device. So keep in mind. One pkg ea of reg coffee, decaf coffee. These are not huge things, but still was surprised in such a modern, cool looking place.

I want to give a huge thank you to Daniel at the front desk. He didn’t just save the day—he saved our entire trip. After losing a $4,000 machine, we asked everyone in the hotel for help with no luck, until Daniel stepped in and came to the rescue. His outstanding service and genuine care for guests’ needs made all the difference. Because of him, I’ll be returning here from now on.

We stayed at Grand Times Hotel for two nights. The check-in experience was smooth. However, the rooms are disappointing. The rooms are dark, smell, and the washrooms lack ventilation. The location is good. It is a 15 minutes drive to Old Quebec.

- The young lady who checked us in was professional and welcoming, - Alexandre Alain was very helpful when I sent emails with questions prior to booking the room and, when we stayed there he was on vacation but, he did reply to my latest email and apologized for not being there, - The room was not super but it wasn't bad either. I just hated the ironing board because it was broken and made it hard...

I was sorely disappointed with my room. Have you ever been in a room that looked clean, but it felt dirty? The room was painted black and dark red with very low wattage lighting, which made for a gloomy room. In addition, one of the chair cushions was in awful tatters. The seat of the desk chair had visible stains on it! The refrigerator did not close, so I had to jam a towel into the cabinet doo...