Ramada Plaza by Wyndham Gatineau/Manoir du Casino (couple trip)

Don’t be fooled! There is NO jet bath in your room, NO breakfast included — you have to pay $12 per person — and NO pool, as it’s closed for renovations. None of this information was provided on the website; they advertised that all of these amenities were available.

Stayed here on New Years. Was charged twice for my room. When I called to explain the mistake I was told to call back and speak to the manager the next day. Called and he told me they would look into it and call me back. Didn't hear back for 3 days. Called again and they finally "issued" a refund. This was 3 weeks ago and have not received it yet. Called today and was told yet again they would cal...

The property was well maintained even with the construction going on. It was a good value for money and was better than what I was expecting after reading some of the reviews. The staff allowed us early check in and was kind enough to accommodate our requests.

Nothing like the website. I purposely booked there due to the Pool and Hot Tub, that's in their website. Don't be fooled! The Hot tub is covered with Ply wood and cones, the pool looks like something out of a horror movie, no offence to horror movies, the Sauna in the bathroom downstairs doesn't work and all the nobs were broken. The rooms have cold floating floors and have a weird smell. Not coz...

During my stay, I had requested a blanket and a pillow, but unfortunately, these were not provided until my checkout the following day. It would be helpful if guest requests could be attended to more promptly, especially for basic amenities. The room itself appeared rather dim and lacked adequate lighting, which made the overall atmosphere somewhat gloomy. Additionally, there were no basic provis...