Sheraton Niagara Falls (couple trip)

I'm so glad we chose Sheraton Fallsview for the best Niagara Falls view and we could watch the fireworks from the room. This hotel has many conveniences. The location was excellent, we could walk and caught the shuttle everywhere. The room was nice and clean, and the jacuzzi bathtub was very nice. We could see the Horseshoe falls from our room. Everything we requested to the room was prompt as we...

I had previously stayed at this property and had a good experience. However, during my recent booking, the system automatically assigned a different date as the hotel was fully booked, and I unfortunately overlooked this. I immediately requested a cancellation and was assured twice by the staff that I would receive a refund. Later, I was informed that no refund would be issued. While I admit part...

We had a beautiful view facing the falls. The rooms were clean, and the service was great. The breakfast buffet had a pretty big spread. The only downside was waiting for an elevator. Most times our wait was about 5 minutes because we had to let elevators pass us, as too many people were already in the elevator, and there were 8 in our group.

As a travel agent visiting Niagara Falls, I had the opportunity to stay at the Sheraton Fallsview Hotel and evaluate the property for future client recommendations. Overall, it was a great experience—the staff were accommodating, and the service was on par with what you’d expect from a premium hotel. However, there were a few issues that stood out. The bathtub faucet in my room was almost complet...

I stayed at this hotel with my family for four nights in August. The location is excellent—right in the heart of the entertainment district, with everything within walking distance. The view from our room was spectacular; we could see the falls directly and even enjoyed the fireworks from the comfort of our room. However, there are a few important things future guests should know. During peak sea...