Best Western Premier Calgary Plaza Hotel & Conference Centre (couple trip)

Stayed here was over charged even after I questioned the bill. Thankfully was refunded by emailing the head office. Yes the lobby area is beautiful. Was very disappointed with our room size we asked for 2 queens. Went and said they were not queens. Got 2 different answers one answer was no hotels have queens they are all doubles. We did not accept this answer. They offered a crib, i said i don...

It was a good stay, I thank the Indian receptionist in particular and all the receptionists. Unfortunately the restaurant lady was not friendly and did not answer questions but just went and did not return and the menu should include halal food which is suitable for Muslim visitors as well. I also thank the receptionists at the gate and the room cleaners who were wonderful and friendly. Everything...

Honestly, I look forward to going back to this hotel! I stayed in August for just one night, and it was a true five star experience from booking to check in, to the services, and check out. We booked only a couple of hours before arriving, and the process was so simple. The staff were incredibly friendly and went the extra mile at check in, which set the tone for a wonderful stay! Truly, they wer...

Attended a wedding. The food was excellent. But it was way too much work figuring out what was gluten free. I was told items were gluten free but they weren't. I was told I was the only gluten free person at the venue, then the bride and groom said there were many. Other foods were labeled like meat, or eggs, dairy, or vegan. Gluten could easily have been displayed too. The servers were pleasant ...

We have stayed here 2 times for a hockey tournament this year. Most recently this past weekend. The staff is exceptional. They provide amazing customer service. I have never known staff to go above and beyond the way this hotel does. Service like this is sadly not seen as much anymore. You can tell they are trained to make the guests happy. The restaurant staff is so kind and accommodating. We ask...