Holiday Inn Brussels - Schuman (couple trip)

When we returned from dinner, our room turned out to be occupied by two other people who were lying in our bed. Our personal belongings were still in the room at that moment. The hotel has also not been responsive to requests to resolve this, despite repeated follow ups. The least you should be able to expect from a hotel is that your room is yours and that there are no strangers in your bed among...

I recently stayed at the Holiday Inn Schuman Brussels and was impressed by the clean, comfortable rooms with high-quality bedding, friendly + helpful staff, delicious breakfast, and central location near government buildings, cafés, drugstores, grocery stores, Metro, etc. Also the breakfast accommodates special diets (gluten free, vegan, etc.) Also there is a fridge and safe in the room. I would s...

We stayed here for 3 days and everything was perfect. All the staff were friendly, kind, and helpful. The hotel is a little bit far from the city center, but it’s very close to Schuman train station, so the distance to the center wasn’t an issue for us. If we come to Brussels again, we will definitely choose this place.

Worst experience at Holiday Inn Brussels Schuman. The morning staff member was extremely unhelpful and rude. I explained several times that I suffer from asthma and cannot tolerate dust, but she did absolutely nothing. The next day, when I asked why no one came to clean the room, she told me it was “not her problem” and that she had already informed housekeeping – her attitude was extremely unpro...

Shout out to Laurent for accommodating and address our concerns. Got free drinks for status and you can also get more free drinks if you choose not to have housekeeping for the day. The bar offers great varieties. In room use Rituals amenities which smell amazing and luxurious. Carrefour - the grocery store is right around the corner, couple good restaurants within walking distance, and 2 parks ...