Hotel Het Gheestelic Hof by CW Hotel Collection (with kids)

Far too small a room, even for the low price. The room was filled with insects after opening the window, which was a necessity as the room would otherwise get way too hot and stuffy. Opening the window also meant no privacy from the small yard where other guests and staff pass through all the time. We had insect bites all over us in the morning.

The hotel staff lacks empathy. We wanted to change our hotel to this one in the last minute. Literally 5 minutes after making the reservation, we realized that we had made a reservation for the day after. We called the hotel, but they didn’t answer. We went directly to the hotel and explained the situation. Even though there were rooms available and we could pay more, they did not allow us to canc...

I had to urgently book this hotel via Booking.com after leaving a previous hotel I was unhappy with. I was already right outside the property when I made the reservation, but later realized I had accidentally booked it for the following day. I called the hotel immediately but got no answer, so I rushed to the reception to explain the situation. Unfortunately, the staff were not helpful at all. Th...

We are extremely disappointed with the decision and unwillingness to help your customers. We have booked the wrong dates on a mistake and informed hotel staff no longer than 10 mins after the booking in person in the hotel itself. (Couldn’t reach you with written phone number so we had to run through your hotel) We asked to move the dates and we would pay the difference between the dates. Hotel st...

Really nice Hotel. Well run, good service. Good breakfast with a wide selection of food. Its located right in the middle of Brügge basically everything can be reached by foot in a few minutes. Inclunding the train station. Car parking is in a underground garage in the vicinity. If you want the full Brügge experience for reasonable cost this hotel is a great choice. Only con: the waterpressure of t...