Kaiser Max Design Appartements (couple trip)

Needed to add another person to our reservation in which they charged us for it which was fine as there was a sofa bed. After arriving there were no sheets for sofa bed which we requested from front desk 4 times with promises to bring up. Next morning they agreed to refund the charge for the extra person but said they manager would have to do it when he got in. Never received a call, email or mess...

This apartment is at a great location in the center of Innsbruck, right at the house with the golden roof. The location is definitely the best thing about the apartment. I've read many reviews about this place. For us, the communication with the host and the collection of the keys was flawless. There was an A/C installed, but it didn't give a lot of comfort. The apartment is at the top floor and i...

I’ve stayed at more than 200 hotels worldwide as the owner of Norway’s largest travel website. Unfortunately, my experience at Kaiser Max Appartements was, by far, the worst I’ve encountered. I rarely leave negative reviews, but in this case, I feel it is necessary. You should avoid this “apartment hotel” at all costs. Trust me. 1) The attitude of the hotel staff was shockingly poor. Other revie...

I was hesitant to book due to some of the poor reviews but the room set up of the apartment (Goldene Krone) was exactly what we needed for our young family so I went ahead and booked anyway. We were so pleasantly surprised! The apartment was perfect - it was large, clean, cosy and the kitchen was equipped with everything we needed. We didn't have any issues with noise at all, but we were on floor ...

Clean and big room but lacks any kind of homely feel and comfort. We paid over £200 per night so felt it was expensive and the staff who work here are arrogant. Wouldn’t recommend and wouldn’t return. EDIT IN REPLY TO OWNER: This is an odd reply to this review since we stayed in the apartment and this review is not related to the restaurant downstairs.