Mercure Perth (solo trip)

Certainly not a bad hotel. The staff were very accommodating to let us check-in before 2pm and the rooftop heated pool was lovely. However there is black mould growing on the ceiling of the room and stained/damaged lamps that kept flickering.

Old basically clean. Good bed. Housekeeping....poor..replaced towels empty bin made bed no surfaces wiped. No re stocking of tea coffee milk left dirty cups and saucers in room. No vacuuming. Not 2 housekeeping standard worse I've seen

Disappointing Stay – Privacy Concerns and Poor Value The only positive was the central location. I was told I’d received an upgrade on arrival, but the room was outdated, rundown, and in need of refurbishment — even the Curtains didn’t close completely, they were not long enough! Room floor had stains, blinds had stains there was also something on the roof unexplainable. The lights were mis-match...

Recently stayed here and was absolutely applaud when I got a phone call just as I landed saying they needed my room I booked and paid for which was a double classic queen. There so called upgrade was to a 2 bedroom apparent that was so old! Very dark and uninviting. I complained and made it very clear that I'm not staying in that room and wanted my original booking back. Which took a bit of effort...

Our experience was great!! The rooms are clean and tidy, comfy beds. Room service was punctual and food was nice, the buffet was great with multiple options, can be a little crowded during peek times which is to be expected. The only thing I have to fault is the pressure in our shower, we were only staying for 2 nights so didn't really bother bringing it up at the time as it wasn't a major issue.