Ibis Melbourne Glen Waverley (couple trip)

I reckon the front office staff should be more customer-friendly and accommodate guest requests when there is a room for that rather than sticking strictly to standard norms. So, they should be either trained or empowered to do so. I believe this is the way forward in the hospitality industry.

I was visiting my mum who is a resident at Campbell Place Aged Care on Coleman Parade & the bis was perfectly located for me. My queen size room was perfect and cleaned for me every day by friendly cleaning staff. I found the fridge and kettle extremely handy. Walkable distance to the care home and to the lively cafe and restaurant scene on Kingsway where I met with friends in the evenings. The st...

⭐☆☆☆☆ | Disrespectful and unprofessional breakfast staff I stayed at Ibis Glen Waverley during my Melbourne trip and had a very unpleasant experience with one of the breakfast staff. On the morning of our departure, we needed to leave earlier than usual. At 6:00am, we noticed that only the salads and fruits had been laid out on the breakfast table, not all the food had been set out yet. So we po...

This is really good place to stay in Melbourne. We enjoyed the friendly front desk service and room service staff. Clean rooms and good house keeping service. We recommend this place for anyone who looking to stay with great location. We will stay our next visit here too.

Absolutely the worst hotel experience known to mankind what disgusting hotel from arrival to checkout from the smart ass manager downstairs to her assistant who looks as though she is in a coma. Card wouldn't work in the lift and then I was asked do you know how to use it? Like I was some moron turns out the card was faulty, the rooms are disgusting I was eaten by mosquitos, there is actually noth...