Crystalbrook Riley (couple trip)

I was hoping our stay here would be amazing. Unfortunately our tower room smelt incredibly musty and was damp. When we got to our room the floor was quite dirty (clothes tags, crushed-up medication and chip crumbs). I called reception and that was rectified relatively quickly. Then when I went to use the shower, the bath mat had a nasty stain on it which has us wondering if the room had been cle...

We had an amazing stay at this beautiful hotel. I booked a twin room by mistake and they had no problems fixing everything. I want to give a special thanks to Camila, who worked at reception. She is so friendly and made us feel right at home. This hotel is by far, the best that Cairns has to offer. We can't wait to visit again.

Had the most amazing week here, our little boy got the best use of the heated pool with the white sand beach the entire week and we cannot ask for more. Room was clean, housekeeping was neat, Friendly staffs, great choice of food at hotel and nearby restaurants/night market, coupled with amazing North QLD tropical weather. Just noticed there was a sudden surge of large tourist groups toward the en...

We stayed at Crystalbrook Riley for two nights after spending five nights in Palm Cove, and overall we had a lovely experience. The look and feel of the hotel were amazing, light, coastal, and beautifully styled. The furniture and ambience created a relaxed atmosphere, especially with views over the three pools and out to the Esplanade. Our room was comfortable and suited our stay, though we would...

We stayed at Crystalbrook Riley for our 20th wedding anniversary and absolutely loved it. Upon arrival we were pleasantly surprised with an upgrade to a spa suite and the lovely anniversary note and drink vouchers were such thoughtful touches. The resort is stunning, especially the pool at night — one of the nicest in Cairns! The staff were friendly and accommodating, even giving us a later check...