Wyndham Hotel Surfers Paradise (couple trip)

Great location for a hotel, decent rooms too. The service on the other hand was appalling, we were told at 12pm that our room would be ready at 4pm which is pretty late, so we had to find activities to do. After that we headed to the hotel and they say the room isn’t ready at 4pm and were hardly even apologetic. Waited for 30 minutes because we were not given an estimate of when it will be ready a...

I was a bit nervous about what to expect after reading the mixed reviews, but my experience was positive. Service at check-in and check-out was friendly and efficient. The free car parking in the basement is a huge plus. I had a room on the tenth floor with a view of the hinterland, which in my opinion is a better view than the more expensive rooms that have a limited view of the beach (looking be...

We had a wonderful stay, 3 day stay, apart from not being able to check in till 4pm, our apartment exceeded our expectations. 3 of us adults traveled and we couldn't find fault. Wonderful amenities, food & friendly , would definitely stay again .

Great location. Room, facilities, cleanliness, food excellent. Check in was terrible. Despite arriving at 2.50pm, room was not ready until after 4pm. This seems a common thread and despite the hotel being half empty, they obviously keep you waiting strategically as there is a daily ‘club sales’ meeting to hard sell you to buy in to Club Wyndham. Nice bar but service was appalling. I watched 2 staf...

We had a very disappointing stay. Check-in took far too long—we weren’t able to check in right away, and even when I said I’d return after dinner, I was told it would be quick. Despite having four hours until reception closed, I was still called during dinner, which I found quite intrusive, especially as I was travelling with a child. I booked the apartment for three guests with one large bed and...