Country Plaza Queanbeyan (couple trip)

I'm writing this review on my last night staying here (I wish it had come sooner) but unfortunately I was staying on a work visit. Was greeted by a seemingly hostile reception worker that's first question was "do you smoke or vape" not welcome or any sort of professional or friendly comment. Followed by "what's your name". The room I stayed in was very dated and a poor layout and appeared like i...

Rooms are good for the price and comfortable . Not fancy like a 5 star - but you would not expect that at the price level . Location is a 15 minute drive to Canberra city and easy to get to .

I stayed for one night in Room 29 and had a very unpleasant experience. At check-in, the older man at the reception gave me an access card and mentioned that it might take a few tries to open the door because of the cold weather, something I found odd. It ended up taking me 10 minutes to get into the room, and I assumed that was just how their system worked. Later that night, after returning from...

We travel a lot for work and have stayed at a lot of accommodation. This has been the most horrible and awful customer service experience we have ever had in the last 3 years of staying in various accomodations. The owners Ronalyn and Murray called me and threatened to get our car towed away the day of checkout. There had been a medical emergency, we checked out of the room before 10am and left th...

I booked online directly with the motel website & stayed 3 nights. The room was very well fitted out - including mini bar, bath robes & quality bath sheets instead of towels. The staff were very friendly & had the room heater on prior to my arrival. The bed was extremely comfortable & the shower was great. Its nice to see when a business makes the effort to go beyond expectations.