Sofitel Adelaide (couple trip)

I stayed here last weekend for 3 nights and had a lovely stay. No complaints about my stay. But when I checked out I noticed I had been charged $702.75 to my account which was $500 more than what I had spent on room service etc. The receptionist apologised and said she issued the refund. Three days later I notice that the refund hadn’t come through so I phoned Sofitel to ask what was going on. Th...

I recently stayed at Sofitel Adelaide and unfortunately had a disappointing experience. My first night in Room 2203 (saturday evening) was extremely noisy due to loud external music late into the night. Even with earplugs, the noise was so strong that I couldn’t sleep at all. The night manager heard the noise himself but initially told me that all rooms were affected — which turned out to be inacc...

The Sofitel Adelaide certainly meets the high standards of its reputation. I was very impressed with the property; the facilities are well presented and luxurious, particularly the restaurant. The same could be said of the room, I found the bathroom tile mosaics particularly beautiful. A special mention to Jade at the front desk, who was so friendly, and personable. She went out of her way on a n...

I absolutely loved my two night stay here for business. The hotel is in a great location. Friendly staff, fast check in/out process. My room was on the 21st floor, so I had a great view. The room was very spacious and tastefully decorated. Very clean. The room was very warm so I had to adjust the temp - was a little uncomfortable. But the bed was extremely comfortable and good water pressure...

We were quiet disappointed with our stay at sofitel considering all the good reviews and had high expectations (maybe this was a mistake). The service was severely lacking , phones to reception go unanswered and there's poor attention to detail. For example providing our family of 4 only 2 towels . Rooms were also cleaned very very late. We felt like a burden to staff at times. The breakfast was ...